These Booking Conditions, together with our Privacy Policy and where your services are booked via our website our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with FurtherTravel Ltd of 2 Leman Street, London, United Kingdom, E1W 9US, company number 07373495 (“we”, “us”, “our”). Our trading office is at First Floor, Fairbairn Building, 70-72 Sackville Street, Manchester, M1 3NJ. All correspondence should be directed to the Manchester address. Please read these conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that they:
We endeavour to ensure that the descriptions, information and prices both on our website and in our advertising material are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must therefore ensure you check the current price and all other details relating to the arrangements that you wish to book with us at the time of booking.
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness.
In our experience, some policies do not include deep sea diving, bungee jumping, horse riding or extreme sports. Some policies do not cover paid work or volunteering. Others require you to pay medical services locally and claim back when you return to the UK. Still more policies cease if you return to the UK unexpectedly, interrupting your trip. It is your responsibility to know what your policy covers. FurtherTravel cannot be held responsible if you are uninsured for an activity or event despite you believing that your policy covered you.
If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Except where otherwise expressly stated in these Booking Conditions, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by Events Beyond Our Control. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
Any special requests must be advised to us at the time of booking (e.g. diet, room location, a particular facility etc). You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to our suppliers in regard to a Package or Single Element booking, is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. Bookings that are conditional upon any special request being met are not accepted by us.
Accommodation ratings are displayed as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your travel arrangements. However, standards and ratings may vary between countries, as well as between suppliers. Therefore, we cannot guarantee the accuracy of any ratings given and no warranty is given or implied by providing such display.
We are not a company which specialises in sale of services or goods for disabled individuals, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking and/or purchase, please provide us with full details before you make your booking and/or purchase so that we can advise you as to the suitability of your chosen booking and/or purchase. We may require you to produce a doctor’s certificate certifying that you are fit to participate (where applicable).
Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we reserve the right to cancel your booking and impose applicable cancellation charges when we become aware of these details.
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any accommodation manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will not have any further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and payment of any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
The Disclosure and Barring Service DBS (Previously CRB) checks
If your trip involves volunteering with, or teaching children or vulnerable adults we will ask you to complete an Enhanced DBS (previously CRB) check (UK) Or equivalent criminal background check (Non-UK). This must be an official document that meets our safeguarding requirements and dated within 12 months of the trip departure date. We will pass on your criminal record details to our in-country partners prior to your arrival. This is necessary to ensure your suitability to work/volunteer with children and vulnerable people on our trips. In the event your DBS check reveals criminal history that was not declared during the booking process, or if, in our reasonable opinion, the nature of the criminal record makes participation in the trip unsuitable, we reserve the right to refuse your participation.
Where possible, we may offer you the opportunity to transfer to an alternative trip that does not require a DBS check, subject to availability and any applicable price difference. If no suitable alternative is available, or you choose not to transfer, your booking will be cancelled and our cancellation terms will apply as detailed below. Any refund to you will be based on the timing of your cancellation. You will receive a refund as outlined in point 10 of the booking conditions above. If you switch to another trip you may be charged a trip change fee.
If you have not received your DBS report before your trip is due to leave, we cannot allow you to depart, and you will have to postpone your departure in that event. Any costs involved in your postponement are at your expense.
Excursions or other tours that you may choose to book or pay for whilst you are on enjoying the Package are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
We can only provide general information regarding entry, passport, visa, immigration requirements and safety and health formalities applicable to your Package. Where you book anything other than a Package from us, we are not required to provide such information but choose to provide this information on a complimentary basis. Regardless of what you purchase however, it is your responsibility to check such requirements (in good time before departure), in order to make your decisions to fulfil such requirements regarding your destination and/or the country(ies) through which you may be transiting through.
Such information which you may need to check includes (but is not limited to) passport requirements including (but not limited to) how valid your passport must be after return date, whether your passport must be machine readable or which visas/waivers may be required for entry such as ESTA for USA travel, ETIAS for EU travel or ETA for UK travel.
You must check requirements for your own specific circumstances with the relevant bodies as applicable. We have provided a few useful resources below, though it is your responsibility to check and see if such a body would be relevant to yourself.
For UK residents booking European travel, you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure which may provide limited medical treatment in most EEA countries. However, such cover may be extremely limited and for emergency purposes only. Nevertheless, all passengers to any destination should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and associated costs.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities.
Your contract with us and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your itinerary, will be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract governed by the law of Scotland/Northern Ireland as applicable. If you do not so choose, English law will apply.
If you return home early, we cannot refund the cost of any elements of your Package you have not used. If you cut short your booking, in circumstances where you have no reasonable cause for complaint about the standard of the travel services provided we will not offer you any refund for that part of your Package not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Many of the services which make up your Package are provided by independent suppliers. These suppliers provide these services in accordance with their own terms and conditions which will form part of your contract. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
A number of Governments are introducing new requirements for travel businesses to provide personal information about all travellers to the Authorities prior to travellers arriving at the destination. The data will be collected either at the time of or after a booking is made, most likely by us. Where we collect this data, we will treat it in accordance with our Privacy Policy.
If you have booked a Package with us but flights yourself then please consider the cancellation and amendment profile of such flights given they will not be part of your contracted arrangements with Us.
Where your booking is for a Package that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these Booking Conditions.
A “Package” exists if you book a combination of two of the following separate travel services:
…provided that those separate travel services are purchased together from a single visit to our website / during a single phone call with our telephone booking line and are selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.
IMPORTANT NOTE: Please note that:
These bookings will be treated as “Single Element” bookings and will not be afforded the benefit of the rights under the PTRs, please see Section C of these Booking Terms and Conditions for the terms applicable to such arrangements.
A booking is made with us when you pay us a deposit (or full payment if you are booking within 12 weeks (84 days) and we issue you with a booking confirmation (see below). We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document we send you are wrong, you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document.
The balance of the cost of your arrangements (including any applicable surcharge) is due no later than 12 weeks (84 days). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in Clause 18, will become payable.
Deposits & Payment Plan
When you book a place on most trips you have the following options with regards to deposits and payments:
Certain trips require a different deposit, please see our website for more information on individual programmes deposit options
Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.
You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed Package (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another arrangement if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Should the price of your Package go down due to the changes mentioned above, then any refund due will be paid to you, less an administrative fee of £49 However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed itinerary within 20 days of your departure nor will refunds be paid during this period.
If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing, ideally by emailing info@furthertravel.com as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administrative fee of £49 per person, per change as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 18.
Transfers of Package:
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 16 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services
Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a charge of up to 100% of the value of that part of the arrangements, in addition any additional administrative fees and/or supplier costs which will be notified to you at the time.
If you or any other member of your party decides to cancel your confirmed booking you must inform us in writing by emailing info@furthertravel.com as soon as possible. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.
Should one or more member of a party cancel, it may increase the per person Package price of those still travelling and you will be liable to pay this increase.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows
Period before departure in which you notify us
Cancellation Charge
More than 84 days prior to departure – £199 Charge
Between 50 and 84 days prior to departure – 50% of total Package cost
Between 31 and 49 days prior to departure – 75% of total Package cost
30 days or less – 100% of total Package cost
If your booking was made before 03/08/2026, please see applicable terms and conditions here.
Please note that insurance premiums and amendments charges are not refundable in any circumstances.
Important Note: Certain arrangements may not be amended after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to our cancellation charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
Cancellation By You Due To Unavoidable & Extraordinary Circumstances:
You may terminate the package travel contract at any time before the start of the package without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at the place of destination or its immediate vicinity which will significantly affect the performance of the Package or carriage to your Package destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. In order to rely on this clause you must be able to show that, based on information available at the time of cancellation, there was no reasonable possibility of your Package going ahead (either at all or without being significantly affected).
For the purposes of this condition, “unavoidable and extraordinary circumstances” may include warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which significantly affect travel to the travel destination as agreed in the package travel contract.
This clause 17 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
As we plan your Package many months in advance, we may occasionally have to make changes or cancel your Package booking and we reserve the right to do so at any time.
Changes: If we make a minor change to your Package, we will make reasonable efforts to inform you as soon as reasonably possible before your departure but we will have no liability to you. Examples of minor changes include change of accommodation to another of the same or higher standard and/or changes of carriers. Please note that airlines/carriers advertised part of your Package may be subject to change.
Occasionally we may have to make a significant change to your confirmed Package. Examples of what might equate to “significant changes” dependent upon the details of your booking include the following, when made before departure:
Cancellation: We reserve the right to cancel your Package at any time before departure. However, we will not cancel your Package less than 12 weeks (84 days) before your departure date except in the following circumstances:
Where we cancel your Package because the minimum number of participants has not been met, we will notify you no later than 28 days before departure.
In the event we cancel your Package in these circumstances, you will receive a full refund of all payments made for the Package, but you will not be entitled to any additional compensation.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
Insurance If we cancel or make a significant change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
Compensation
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure in which we notify you
Amount you will receive from us*
More than 84 days
£NIL
51 to 84 days
£15.00 per person
16 to 15 days
£30.00 per person
14 days or fewer
£50.00 per person
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.
We make every effort to ensure that your Package runs smoothly but if you do have a problem during your Package, please inform the relevant supplier (e.g. your accommodation) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact info@furthertravel.com or call our UK office on 0161 2223780. Our office is open 10:00 – 18:00 Monday to Friday, UK times.
If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us by email, within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service, details of which can be found at https://www.abtot.com/how-to-make-a-complaint/ or on request from us. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted.
Details of this scheme are available from The Travel Industry Arbitration Service, administered by:
Dispute Settlement Services
9 Savill Road
Lindfield
West Sussex
RH16 2NY
E-mail: admin@disputesettlementservices.co.uk
This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a
discrimination claim or any claim under the Equality Act.
If, whilst you are taking part in your itinerary, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
FurtherTravel Ltd is a member of The Association of Bonded Travel Organisers Trust Limited (ABTOT) which provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for FurtherTravel Ltd (membership number 5661), and in the event of their insolvency, protection is provided for:
• Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with FurtherTravel Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here.
If you book arrangements other than package holiday from us, your monies will not be financially protected. Please ask us for further details.
By agreeing to our terms and conditions you consent for your information to be shared with trusted third parties. This may include and is not limited to (flight providers, insurance providers, esim operators, and tour operating partners such as Adventure360 where trips are delivered jointly). Sensitive personal information, including financial details, will not be shared without explicit consent.
We may collaborate with social media influencers/content creators to promote our programmes. Participants may have the opportunity to travel alongside these influencers. In the event that an influencer/creator fails to join the tour as advertised, the tour will proceed as scheduled, and no refunds will be issued due to the absence of the influencer/creator.
By agreeing to our terms and conditions, you agree that photos/videos shared with us via any channel (including, but not limited to, Whatsapp group chats or Photocircle) may be used on our website, social media platforms (including, but not limited to, Facebook, Instagram, TikTok, and LinkedIn), promotional materials, brochures, newsletters, advertisements, and any other marketing or informational materials.
Where a trip is operated in partnership with Adventure360, you also agree that such photos/videos may be shared with and used by Adventure360 for the same marketing and promotional purposes.
We retain the right to use these images/videos indefinitely, unless you specify otherwise in writing. You have the right to withdraw your consent at any time by providing written notice. However, any use of images/videos prior to the withdrawal will remain valid.
Certain documentation must be submitted before you are permitted to travel, including but not limited to: Passport, Criminal Background Check, Personal Information, Flight Information, Medical Information, Travel Insurance. All required documents must be submitted, and approved by us no later than 60 days prior to your departure date. Failure to provide the required documentation by this deadline may result in your booking being cancelled or your participation in the trip being refused, with cancellation charges applied.
End of Booking Conditions
Discounts
Repeat Customer Discount
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